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How can I locate the nearest Hire rental location?
Click here to check our locations.
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Can anyone other than myself drive the car?
Only drivers recorded on the rental agreement are covered by our insurance.
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May I make changes to my rental while traveling?
If you need to make any changes to your reservation while traveling, including rental duration, locations, or vehicle type, please call our free number provided on your Auto Europe voucher. We are open 24 hours per day, 7 days a week to assist you in making any changes.
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What should I do with paperwork pertaining to my rental?
We advise you to retain any paperwork you receive, including the rental agreement, final invoice, and fuel receipts - this will enable us to assist you in answering any questions you may have.
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Should I read my rental voucher?
Please read your Auto Europe voucher and it's "Terms & Conditions" and contact us if you have any questions regarding your voucher or agreement.
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What will happen when I arrive to pick up my rental?
Upon arrival at your destination, you will be asked to sign a rental agreement outlining the inclusions and exclusions. Please be sure to accept what you need and decline any items that you don't need or want. Auto Europe cannot refund any charges that are accepted at the time of check out.
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Do you have free-phone service from overseas?
Instructions will be provided with your confirmation voucher, so you may contact us on free-phone should you require assistance after departure. (Emergency road service is provided locally with every rental.)
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How can I pay for my rental?
Auto Europe accepts American Express, Mastercard, Visa and personal cheques.
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How is my rate guaranteed?
Our rates are guaranteed in UK pounds. For most bookings, only a partial pre-payment is required.
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How quickly can I confirm my reservation?
We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at 0800 169 6414, to obtain the rates quoted on this site please quote IATA number 72000124
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Is there a fee for canceling or changing a reservation?
There never is a fee to change or cancel car rental bookings. Reservations are fully refundable at any time. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.
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What do I need to pick-up my car?
Reservation vouchers are required. Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day. A rental agreement is completed at the rental counter at the time of pick-up.
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What if I find a better rate for a rental car?
We (through Auto Europe) guarantee the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.
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What kind of insurance can I get for my rental car?
Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car.
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When is your reservation center open?
Our reservations center is open 08:00 - 20:00, M-F and 09:00-16:00 S-S.
Call us at 0800 169 6414 or make a reservation online.
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